Our Origin Story
12 years ago, co-founders Yvonne and Jim started a learning and development company and experienced first-hand how educators are overworked and that it was difficult to effectively scale what educators do.
They set out on a mission to develop a product to solve these challenges, and poof! Noodle Factory was born.
Initially focused on corporate education, the founders soon discovered that educators in schools and higher education faced the same challenges, and in fact, often worked long hours into the weekends and nights in order to stay up-to-date with grading/marking and tutoring. Today, Noodle Factory serves higher education, secondary education and corporate learning.
They set out on a mission to develop a product to solve these challenges, and poof! Noodle Factory was born.
Initially focused on corporate education, the founders soon discovered that educators in schools and higher education faced the same challenges, and in fact, often worked long hours into the weekends and nights in order to stay up-to-date with grading/marking and tutoring. Today, Noodle Factory serves higher education, secondary education and corporate learning.
Our Team
Meet the Noodlers!
We’re a small team with big dreams.
Yvonne Soh
CO-FOUNDER, CHIEF EXECUTIVE OFFICER
Multi-Tasking Queen
Dr. Jim Wagstaff
CO-FOUNDER, CHIEF LEARNING OFFICER
Master Conversationalist
Abraar Syed
VP, ENGINEERING
Tech Guru
Prateeksha
UX DEVELOPER
Design Goddess
Akshay Chourasia
FULL STACK DEVELOPER
All-Round Problem Fixer
Richard Dam
SOFTWARE ENGINEER
Technical Consultant
Purvi Ranawat
QA ENGINEER
Quality Control Specialist
Janice Tan
CUSTOMER SUCCESS MANAGER
Chat Expert
Cally Chen
CUSTOMER SUCCESS MANAGER
Chat Expert
Jenny Chew
OFFICE MANAGER
Chief Organiser
Evelyn Ng
BUSINESS DEVELOPMENT EXECUTIVE
Expansion Specialist
Marielyn
MARKETING EXECUTIVE
Creative Ninja
Canine Ambassadors
Muffin
CHIEF CANINE OFFICER
The Boss
Cookie
CANINE INTERN
Social Butterfly, Parkour Specialist
AI Assistants
Walter
AI TEACHING ASSISTANT
Loves Noodles
Winnie
AI ONBOARDING SPECIALIST
Bookworm, Walter's Twin Sister
WORK WITH US
Careers
Be part of the new evolution of learning
Applications Now Open
Customer Success Manager
Roles & Responsibilities
A Customer Success Manager is responsible for developing and maintaining customer relationships that promote retention and loyalty. Your role is to work closely with customers to ensure that their goals are met, that they are satisfied with the services they receive and to improve upon areas of dissatisfaction.
The Role
- Establish and practice policies and procedures that optimise customer experience.
- Initiate and conduct regular review meetings with the customers to gather feedback and review progress.
- Work with cross-functional teams to address customer complaints and concerns promptly.
- Maintain a detailed understanding of the platform and support customers as needed on use of the platform. This will be done via a mix of customer training sessions, emails and phone calls.
- Work closely with business development team to understand the customer goals and ensure that there is a clear path to meeting the goals.
- Work with customers to establish goals and milestones.
- Proactively assist customers with setting up and navigating the software platform.
Requirements
- Exceptional ability to foster positive customer relationships.
- Excellent communication and presentation skills are a must.
- Able to communicate effectively with diverse individuals and teams.
- Ability to work cross-functionally to get things done.
- Process-oriented and organised.
- Tech-savvy and able to easily use web-based software.
- Experience working in education or corporate learning is a plus.
- 3 years of experience in a customer-facing role is preferred.
Interested applicants may send in their resume to chat@noodlefactory.ai.
