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Customer Success Manager

Roles & Responsibilities
A Customer Success Manager is responsible for developing and maintaining customer relationships that promote retention and loyalty. Your role is to work closely with customers to ensure that their goals are met, that they are satisfied with the services they receive and to improve upon areas of dissatisfaction.

    The Role
  • Proactively assist customers with setting up and navigating the software platform.
  • Work with customers to establish goals and milestones.
  • Work closely with business development team to understand the customer goals and ensure that there is a clear path to meeting the goals.
  • Maintain a detailed understanding of the platform and support customers as needed on use of the platform. This will be done via a mix of customer training sessions, emails and phone calls.
  • Initiate and conduct regular review meetings with the customers to gather feedback and review progress.
  • Work with cross-functional teams to address customer complaints and concerns promptly.
  • Establish and practice policies and procedures that optimise customer experience.

Requirements
  • Exceptional ability to foster positive customer relationships.
  • Excellent communication and presentation skills are a must.
  • Able to communicate effectively with diverse individuals and teams.
  • Ability to work cross-functionally to get things done.
  • Process-oriented and organised.
  • Tech-savvy and able to easily use web-based software.
  • Experience working in education or corporate learning is a plus.
  • 3 years of experience in a customer-facing role is preferred.

Interested applicants may send in their resume to chat@noodlefactory.ai.

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