Noodle Factory Merch

All items are made to order. Production usually takes 1 to 4 business days, depending on the product and fulfilment location. Once your item is ready, it will be handed over to the carrier for shipping.

Shipping times depend on where the item is fulfilled and where it’s going.

Typical delivery windows:

• US: 3–7 business days

•  UK: 7–9 business days

• Canada: 7–12 business days

• EU: 10–20 business days

• Rest of World: 10–20 business days

These are estimates and may vary based on customs, carrier speed, and seasonal volume.

Some items ship from the US and others from Vietnam.

• US fulfilment: mugs, apparel basics such as tees

• Vietnam fulfilment: tote bags, bucket hats, pouches, and most cut-and-sew items

Each product also has its own production method and schedule, so delivery times vary by item.

If your order has multiple products, they may arrive in separate packages.

Yes, we ship to most countries. Delivery times vary based on your region and local postal services.

Yes. Once your order ships, you’ll receive a tracking link by email.

If your order ships in separate parcels, you’ll receive multiple tracking emails.

Because items are made to order, changes or cancellations can only be made within a short window after checkout. If you need help, contact us as soon as possible at [email protected].

If something isn’t right, please email us within 7 days of delivery with your order number and clear photos. We’ll help you with a replacement.

All items are personalised and made to order, so returns are only accepted for defective, damaged, or incorrect items.

If you’re unsure about something, feel free to reach out.

Some countries may charge customs fees, VAT, or handling charges when parcels arrive. These fees are set by your local authorities and aren’t included at checkout.

Tracking may take a few days to show movement. If there hasn’t been an update for more than 5 business days, email us and we’ll check in with the carrier.

Yes. Just enter the recipient’s address at checkout. Prices are not included in the package.

You can always reach us at [email protected] and we’ll be happy to assist you.