Overview We’re always learning new things as there is limitless knowledge to be consumed in this world. Every day is a lesson, and although it can be challenging to be a learner, it is arguably more challenging to be an educator. Learners have to focus mainly on learning their course content, but educators have to plan the curriculum, find ways to disseminate the content, figure out how to make the lessons engaging, try to personalise classes to meet different student needs,

The chatbot industry was valued at about 17 billion USD in 2019 and is projected to reach over 100 billion USD by 2025 (Mordorintelligence, 2020). With a probable 34% cumulative annual growth rate, the industry shows promise in service automation. Besides, 65% of customers worldwide showed an inclination towards chat connectivity over customer call support (BotMyWork, 2020). However, the chatbot industry is facing significant challenges that are holding it back. Chatbots have

As a startup, our dream has always been to be able to change the world and make it a better place. As cliché as it sounds, that is really what drives most startups to dredge on, even when the going gets tough, like really tough! And whilst many of us will not make it to the news, small steps do add up. So, can chatbots change the world? And if so, how?   Accessibility “Technology is most powerful when it empowers everyone.” – Apple.com Chatbots can be designed to be accessibl

First Posted: May 5, 2020 | Updated: February 18, 2025  Automation continues to reshape industries, and we are deep into the era of AI-driven customer interactions. The ability of AI to automate routine tasks and improve customer engagement is at the core of the ongoing Fourth Industrial Revolution. One of the most exciting advancements in this space is the integration of predictive analytics and sentiment analysis into AI-powered chatbots. Businesses are now leveraging AI

First Posted: April 27, 2020 As most educators, trainers and facilitators are now having to move their classes online, they are also looking for better ways to engage their virtual learners. eLearning, live Zoom classes, educational videos are digital tools that might already be used. While live online classes will provide the teacher-student interaction that is very much needed, time limitations exist, just as in physical classrooms. eLearning and videos provide learners wit

First Posted: April 21, 2020 | Updated: 2025  Chatbots have revolutionised the way businesses engage with customers, offering instant, personalised, and seamless experiences. From handling customer enquiries to offering personalised shopping recommendations, AI-powered chatbots are now essential for delivering 24/7 support and enhancing customer satisfaction. In this article, we explore five ways chatbots elevate the customer experience by offering real-time support, guidin

With chatbots becoming a trend, and a competition at the same time, we often wonder how do we design a convincing one. Chatbot designing does not come with a blueprint. It is a well-thought result of your product idea and customer needs. In this article, we will look into few key rules for designing a chatbot.                                                 Okay, not hard rules! But these are some of the important practices which can make your chatbot effective :) One of the

With many countries in lockdown, and most encouraging social distancing, many businesses have implemented remote working where possible. It is no surprise that videoconferencing software like Zoom, Cisco WebEx, Google Hangouts, have seen a dramatic rise in downloads and usage. While most stocks are plunging, these videoconferencing software vendors have seen their stock prices rising.WhatsApp usage is soaring - with official agencies such as World Health Organisation (WHO) an

Marvin the Paranoid Android from  The Hitchhiker’s Guide to the Galaxy The Red Queen from  Resident Evil JARVIS from  Iron Man  These are some of the famous examples of AI and robots from film and movies, which have inspired the chatbots we are using today. Whether it is Google Assistant, Apple’s Siri or Amazon’s Alexa, a study revealed that 52 percent of consumers would prefer a voice assistant to a website or app because it is more convenient. From ordering a meal, to diagn

If you are a fan of Marvel’s Iron Man, you would probably heard of J.A.R.V.I.S, which is his personal artificial intelligence system. This sophisticated AI voice bot not only helps Iron Man in his life-saving tasks, it is also able to interact with other human beings just as a living person. With artificial intelligence developing at a breakneck speed, chatbots are fast infiltrating every aspect of our lives. At work, chatbots can improve business operations, increase sales

They help you do almost anything. Order flowers, track your status of groceries delivery and help you stay up to date on the latest news. Who am I talking about? The answer is chatbots.  Businesses are using chatbots to help, engage and sell to their customers. Chatbots have allowed users to experience faster, more convenient and personalised services across a wide range of sectors. Artificial intelligence is getting more sophisticated by the day and the demand for chatbot

By 2025, AI-driven chatbots will be an integral part of education, workplace learning, and real-time assistance, making learning more accessible and engaging than ever before. From answering FAQs to ordering food, chatbots have become part of our daily lives. You probably interact with a chatbot at least once a day—whether it's asking for directions, setting a reminder, or checking an order status. Chatbots are game changers in many industries, including healthcare, customer

By 2020, over 80% of businesses are expected to have some sort of chatbot automation implemented. Chatbots are popping up like dandelions and companies everywhere are rolling them out to reduce manpower costs and increase convenience for consumers. Did you know that they can also boost learning and liven up training? Here are 6 uses of chatbots for learning:     1. On-boarding bots 69% of new employees are more likely to stay with a company if they have a great on-boarding e

According to research by Deloitte , the average employee only has time to devote 1% of their workweek to professional development. That means that only 24 minutes a week or 4.8 minutes a day is allocated to training in a normal 40- hour work week. As the modern learner has less time dedicated to learning, we need to adapt to the way training is delivered. We have become more mobile as we are equipped with one or more mobile devices that allow us to stay connected to a range

You know that little pop-up that sits mostly on the right side of the webpage and offers to help while you are browsing a website?   Those are chatbots. While some of them are real people, most of them are actually automated and designed to help answer commonly asked questions. Chatbots have come a long way from responding to specific questions with specific answers. They are able to deliver a higher quality of conversation that closely resembles natural human conversation. W