Deployments used to be a nightmare. Traditionally, the phases of deployments could take several hours or even days. But in the era of CI/CD, companies are shipping out product updates in minutes. You’ve probably heard of the term CI/CD being thrown around quite a lot lately. In simple terms, it's a combined practise of Continuous Integration and either Continuous Delivery or Continuous Deployment. As a growing startup, we started with no CI/CD at all and after some time, we r

First Posted: May 5, 2020 | Updated: February 18, 2025 Automation continues to reshape industries, and we are deep into the era of AI-driven customer interactions. The ability of AI to automate routine tasks and improve customer engagement is at the core of the ongoing Fourth Industrial Revolution. One of the most exciting advancements in this space is the integration of predictive analytics and sentiment analysis into AI-powered chatbots. Businesses are now leveraging AI

First Posted: April 27, 2020 As most educators, trainers and facilitators are now having to move their classes online, they are also looking for better ways to engage their virtual learners. eLearning, live Zoom classes, educational videos are digital tools that might already be used. While live online classes will provide the teacher-student interaction that is very much needed, time limitations exist, just as in physical classrooms. eLearning and videos provide learners wit

First Posted: April 21, 2020 | Updated: 2025 Chatbots have revolutionised the way businesses engage with customers, offering instant, personalised, and seamless experiences. From handling customer enquiries to offering personalised shopping recommendations, AI-powered chatbots are now essential for delivering 24/7 support and enhancing customer satisfaction. In this article, we explore five ways chatbots elevate the customer experience by offering real-time support, guidin

With chatbots becoming a trend, and a competition at the same time, we often wonder how do we design a convincing one. Chatbot designing does not come with a blueprint. It is a well-thought result of your product idea and customer needs. In this article, we will look into few key rules for designing a chatbot. Okay, not hard rules! But these are some of the important practices which can make your chatbot effective :) One of the

In the early 2000's, we witnessed the rise of Service Oriented Architecture (SOA), a popular design paradigm for building software. You might be thinking, why should I care? In simple words, SOA is a software architecture pattern that allows us to construct large-scale enterprise applications that generally require us to integrate multiple services, each of which is made over different platforms and languages through a common communication mechanism. Now let's take a look at

Could we have better-utilised technology to predict the outbreak of COVID-19? The health, safety, and economic impacts of COVID-19 around the world are still unfolding. It may be months or years before we fully appreciate the devastation of this disease on society, business, culture, and our sense of self. One question that some are beginning to ask is this: could we have better-utilised technology to predict the outbreak of COVID-19? If you’ve watched the 2019 Netflix docume

With many countries in lockdown, and most encouraging social distancing, many businesses have implemented remote working where possible. It is no surprise that videoconferencing software like Zoom, Cisco WebEx, Google Hangouts, have seen a dramatic rise in downloads and usage. While most stocks are plunging, these videoconferencing software vendors have seen their stock prices rising.WhatsApp usage is soaring - with official agencies such as World Health Organisation (WHO) an

Assessing an employee’s performance is not something you do once a year but should be an ongoing process. In order to have a whole picture of his performance and to give a fair evaluation of his work, it is necessary to collect information about his performance through different sources. Observing your employees directly is the best way to monitor their performance. Rather than merely sitting in your office or relying on secondary sources such as feedback from co-workers or c

Marvin the Paranoid Android from The Hitchhiker’s Guide to the Galaxy The Red Queen from Resident Evil JARVIS from Iron Man These are some of the famous examples of AI and robots from film and movies, which have inspired the chatbots we are using today. Whether it is Google Assistant, Apple’s Siri or Amazon’s Alexa, a study revealed that 52 percent of consumers would prefer a voice assistant to a website or app because it is more convenient. From ordering a meal, to diagn

If you are a fan of Marvel’s Iron Man, you would probably heard of J.A.R.V.I.S, which is his personal artificial intelligence system. This sophisticated AI voice bot not only helps Iron Man in his life-saving tasks, it is also able to interact with other human beings just as a living person. With artificial intelligence developing at a breakneck speed, chatbots are fast infiltrating every aspect of our lives. At work, chatbots can improve business operations, increase sales

Artificial Intelligence, or AI in short, is not new. It has been around since the 1960s. Technological advances has enabled greater processing speed and access to vast amount of rich data. Whether you realise it or not, AI is beginning to aggressively take root in our everyday lives. When you are using Netflix, YouTube or Spotify, AI is making the decisions for you. When you are using Google maps to navigate the roads or book a Grab car, AI is doing the work for you. When you

A group of 12 year olds are touring the planets as astronauts but they are not NASA-trained. An engineer is asking a chatbot to track previous safety records of the building. Chemistry students are printing out 3D models of molecules to analyse their structures. These are just a few examples of how learning is becoming “smart” in the digital age. Modern technologies such as virtual reality, augmented reality, 3D printing and chatbots are revolutionising the way we learn. Thes

65 percent of children now entering primary school will hold jobs that currently don’t exist. This means that future jobs will look vastly different by the time they graduate. Research indicates that by 2025, we will lose over 5 million jobs to automation. While machines and robots become smarter and capable at fulfilling logic-based tasks, they may not be able to match our level of creativity or critical thinking. The new artificial intelligence revolution will change what

Will automation take away my job? Will I still be earning a fixed income? What skills do I need to develop to adapt to the new economy? Preparing for a career tomorrow means anticipating what the future will look like and what capabilities will be needed. Some of the predictions could well be underway and are likely to continue in the next few years. Here are our 6 predictions about the future of work. 1. Talent shortages As baby boomers exit the job market and there are few

They help you do almost anything. Order flowers, track your status of groceries delivery and help you stay up to date on the latest news. Who am I talking about? The answer is chatbots. Businesses are using chatbots to help, engage and sell to their customers. Chatbots have allowed users to experience faster, more convenient and personalised services across a wide range of sectors. Artificial intelligence is getting more sophisticated by the day and the demand for chatbot

Are machines tools that increase the productivity of workers? Or are machines turning into workers and taking away jobs? The rise of artificial intelligence and smart machines have transformed many sectors of society from healthcare to education. In the last 5 years, the world of work has changed dramatically. As technology advances and more jobs become susceptible to automation, one solution is to offer workers more education and training so that they can step into new and h

By 2025, AI-driven chatbots will be an integral part of education, workplace learning, and real-time assistance, making learning more accessible and engaging than ever before. From answering FAQs to ordering food, chatbots have become part of our daily lives. You probably interact with a chatbot at least once a day—whether it's asking for directions, setting a reminder, or checking an order status. Chatbots are game changers in many industries, including healthcare, customer

First Posted: January 31, 2019 | Updated: 2025 How many times have we heard people say, “I want it now” or “I need it fast”? In today’s fast-paced world, instant access to information has become an expectation rather than a luxury. Whether it’s on-demand transportation, same-day deliveries, or real-time search results, people naturally gravitate toward solutions that offer speed and convenience. Technology has reshaped industries, making services faster and more accessible th

By 2020, over 80% of businesses are expected to have some sort of chatbot automation implemented. Chatbots are popping up like dandelions and companies everywhere are rolling them out to reduce manpower costs and increase convenience for consumers. Did you know that they can also boost learning and liven up training? Here are 6 uses of chatbots for learning: 1. On-boarding bots 69% of new employees are more likely to stay with a company if they have a great on-boarding e